European Union  Return & Refund Policy

European Union  Return & Refund Policy

**Last Updated: [8.17]**

Thank you for shopping with **[worldiwide]**. We want you to be satisfied with your purchase. Please review our Return & Refund Policy below.

## 1. 30-Day Return Policy

Unless otherwise stated below, we accept return requests within **30 days of the date you receive your order**.

To be eligible for a return, the item must be:

* In the same condition in which you received it;
* Unused or unworn, except to the extent reasonably necessary to inspect the product;
* In its original packaging where reasonably possible; and
* Accompanied by proof of purchase or the order number.

To request a return, please contact us at **[worldiwidetool@gmail.com]** before sending any product back.

Please do not return products without first contacting us. Returns sent without authorization or to an incorrect address may be delayed.

Our return address will be provided after your return request has been approved.

## 2. European Union / EEA Consumers – Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area and your purchase is covered by applicable consumer protection law, you have the statutory right to withdraw from your online purchase **within 14 days of receiving the goods, without giving any reason**.

For orders containing multiple goods delivered separately, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the last item.

To exercise your right of withdrawal, you must notify us of your decision within the applicable 14-day withdrawal period by contacting:

**Email:** [worldiwidetool@gmail.com]

You may use the model withdrawal form included at the end of this policy, but doing so is not mandatory.

After notifying us of your withdrawal, you must return the goods without undue delay and, in any event, no later than **14 days after notifying us of your decision to withdraw**.

Your statutory rights under applicable EU or national consumer protection laws are not affected by any additional return rights offered under this policy.

## 3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other reasons that are not caused by an error or defect on our part, **the customer is responsible for the direct cost of returning the goods**, unless we expressly agree otherwise.

For EU/EEA consumers exercising the statutory right of withdrawal, the customer is responsible for the direct return shipping costs where permitted by applicable law and where this obligation was disclosed before purchase.

If the product is defective, damaged upon arrival, materially different from what was ordered, or we sent the wrong item, we will cover reasonable return shipping costs where required by applicable law.

We recommend using a trackable shipping method. We are not responsible for returned packages lost in transit where permitted by law.

## 4. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to your **original payment method**.

For customers exercising a statutory EU/EEA right of withdrawal, we will reimburse all payments received from you that must be refunded under applicable law, including the cost of our least expensive standard delivery method offered for the original order.

If you selected a more expensive delivery method than our standard delivery option, any additional delivery cost may not be refundable where permitted by law.

For EU/EEA statutory withdrawals, we will process the required reimbursement without undue delay and no later than the time required by applicable law. For sales of physical goods, we may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent the goods back, whichever occurs first, where permitted by law.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

## 5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item is damaged, defective, or incorrect, please contact us as soon as reasonably possible at **[SUPPORT EMAIL]** and provide:

* Your order number;
* A description of the issue; and
* Photos or videos showing the problem where reasonably necessary.

If the product is defective or does not conform to the contract, you may have additional rights to repair, replacement, price reduction, or refund under applicable consumer protection law.

Nothing in this Return & Refund Policy limits any mandatory legal guarantee, warranty, or consumer right that cannot lawfully be excluded.

## 6. Non-Returnable Items and Exceptions

Subject to applicable law, certain products may not qualify for change-of-mind returns, including:

• Products made to your specifications or clearly personalized;

* Perishable goods or products that deteriorate or expire rapidly;
* Sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery;
* Digital content where performance has begun after the consumer expressly consented to immediate performance and acknowledged the loss of any applicable withdrawal right;
* Gift cards, where permitted by applicable law; and
* Other products that are exempt from statutory withdrawal rights under applicable law.

Please contact us if you have questions about whether a particular product is eligible for return.

**These exceptions do not limit your rights regarding defective, damaged, misdescribed, or non-conforming goods where applicable law provides otherwise.**

## 7. Sale and Promotional Items

Unless an item is specifically identified as **Final Sale**, sale and promotional items are covered by our standard return policy.

Where we designate an item as Final Sale, that designation applies only to the extent permitted by applicable law.

A Final Sale designation does not remove statutory rights relating to defective, damaged, misdescribed, or non-conforming products and does not override any mandatory right of withdrawal where such a right cannot legally be excluded.

## 8. Exchanges

If you would like a different size, color, or product, please contact us at **[European Union]**.

Where direct exchanges are unavailable, the fastest option may be to return the eligible item for a refund and place a new order.

This section does not affect any statutory right to repair or replacement for defective or non-conforming goods.

## 9. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at **[worldiwidetool@gmail.com]**.

We cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.

Any statutory cancellation or withdrawal rights available under applicable consumer law remain unaffected.

## 10. Refused or Undeliverable Packages

If a package is returned to us because the delivery address supplied by the customer was incomplete or incorrect, or because delivery was refused or not collected, we may deduct reasonable shipping or return costs from the refund where permitted by applicable law.

This does not apply where the delivery failure was caused by us or our shipping provider, or where applicable consumer law provides otherwise.

## 11. United States Customers

Return and refund rights in the United States may vary by state.

Our voluntary 30-day return policy applies in addition to any non-waivable rights you may have under federal or state law.

Nothing in this policy is intended to waive or restrict any consumer protection, warranty, refund, or other right that cannot legally be waived.

Where state law requires specific disclosure of a limited, exchange-only, credit-only, or no-refund policy, the applicable terms will be disclosed as required by law.

## 12. European Legal Guarantee

Consumers in the European Union may have statutory rights in relation to goods that are faulty or do not conform to the contract, separate from the 14-day right of withdrawal.

These statutory rights may include repair, replacement, price reduction, or refund depending on the circumstances and applicable law.

This policy does not replace or restrict those mandatory statutory rights.

## 13. Abuse and Fraud Prevention

We reserve the right, to the extent permitted by law, to reject fraudulent or abusive return requests, including returns involving products that were not purchased from us, deliberate damage, materially altered products, or other return fraud.

This provision does not affect legitimate statutory consumer rights.

## 14. Contact Us

For questions, returns, or refund requests, please contact:

**Email:** [worldiwidetool@gmail.com]
**Website:** [worldiwide.com]

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# Model EU Withdrawal Form

If you are entitled to a statutory right of withdrawal, you may complete and send the following form to us. Use of this form is optional.

**To:**
[LEGAL BUSINESS NAME]
[BUSINESS ADDRESS]
[SUPPORT EMAIL]

I hereby give notice that I withdraw from my contract of sale for the following goods/services:

**Order number:** ____________________

**Product(s):** ____________________

**Ordered on:** ____________________

**Received on:** ____________________

**Customer name:** ____________________

**Customer address:** ____________________

**Signature (only if submitted on paper):** ____________________

**Date:** ____________________